Thank you for visiting our online customer service center. Please use our service directory to locate answers to commonly asked questions. Contact us if you are unable to find the information you are looking for on our website or wish to speak with a customer service representative. You may also contact us by telephone (814-223-4600) or mail, 624 Main Street, Clarion, PA 16214.

Satisfaction Guarantee

In-Stock Purchases

If you purchase any in-stock furniture and you are unhappy for any reason, notify Faller’s Furniture within seven (7) days and Faller’s will gladly replace, repair, or exchange it. Accessories have a three (3) day return policy. (Note: items with pet or smoke odor or items that have been repaired or cleaned are NOT eligible for return).

Special Order Purchases

If your purchase is “Special Order” defined as something Faller’s may stock, but not have on hand carries the same policy as In-Stock merchandise as defined above. Special order merchandise requires a 50% deposit.

Custom Order Purchases

Custom orders are non-stocking items. Non-returnables items include but are not limited to (a.) Custom order merchandise, (b.) items which had been sold as “Clearance” or “As-Is,” (c.) items which had been permanently affixed to another structure such as, furniture built into a wall, (d.) carpet, wood, or vinyl glued or cemented to a floor, (e.) special labor costs required to disassemble or remove merchandise from the home such as, removal of installed carpet, (f.) custom window treatments, (g.) mattress protector and pillows. Custom order merchandise requires a 50% deposit. In the event of cancellation a restocking fee of 30% will result from the total amount on the invoice.

Items marked as “Clearance” or “As-Is” will only be held for a maximum of 45 days. Beyond 45 days the order may be cancelled, deposits forfeited, and merchandise released to other customers. Any damages must be reported to Faller’s Furniture as soon as possible; Faller’s will make a home visit to attempt to resolve questions or concerns. If we cannot resolve the situation, the customer has the option to reselect or return the merchandise in the original condition for a refund (less any delivery charges). Mattresses and foundations can be exchanged once if a mattress protector is purchased and used at the time of delivery, but they are not eligible for return; see Sleep Satisfaction Guarantee below for more details. Adjustable bases are NOT eligible for return.

Sleep Satisfaction Mattress Policy Guarantee

After sleeping on your new mattress for a minimum of 30 nights and up to a maximum of 90 nights, if you are not satisfied you may reselect a new mattress of equal or greater value*. The replacement mattress must be selected within one week after notifying Faller’s. The original purchase price of the mattress will be credited towards your new selection less a $59 reselection fee and any delivery fee. This guarantee applies to the mattress only (not the foundation or adjustable base) and is available on a one-time basis after the original purchase. The mattress must be in clean condition free from stains or spills; the mattress must also have the law label still attached. Serta is excluded from the above statement, please see the next paragraph for information on our 120 Night Comfort Guarantee through Serta.

*We are proud to be able to offer a 120 Night Comfort Guarantee on our Serta iSeries or iComfort mattress set. It takes the body time to adjust to a new sleeping surface, as stated above, a minimum of 30 nights are necessary to properly adjust to the new sleep set. After the 30 night adjustment period if you find your bed uncomfortable, simply call your sales associate to schedule a date and time to select a different set. You have 120 days from date of delivery before your comfort guarantee expires. Mattresses that are stained or damaged are excluded from the 120 Night Comfort Guarantee; use of a mattress pad is strongly advised. This is a ONE-TIME courtesy and the reselected mattress must be of equal or greater value. A $59 return/reselect fee must be paid at the time of reselection. Foundations and adjustable bases are not eligible for exchange.

Low Price Promise

At Faller’s, we strive to offer the best style and value anywhere; if you find a lower price on an identical item at another full-service retailer, within our market area, under the same conditions as Faller’s for customer service, we will refund the difference up to thirty (30) days after receipt of your merchandise.

List Prices

Faller’s “List Price” is similar to prices referred to as “Suggested Retail Price (SRP)”, “Manufacturer Suggested Retail Price (MSRP)” or “Full Price” within the retail industry. List Prices are used as reference prices and are higher than you would expect to pay through a full-line furniture store such as Faller’s, but is often the starting price for Non-Traditional Retailers, Specialty Stores, Design Studios and Independent Contractors.

Our List Price is used to provide a realistic guide or reference price for comparing furniture, flooring, carpet, window treatments, area rugs, mattresses and accessories of similar quality based on major retailers' non-sale prices and may not reflect actual sales at those prices; intermediate markdowns may have been taken.

Some exclusions may apply: Serta iComfort, Serta iComfort Directions, iSeries, and iSeries Profiles, Sid Dickens Memory Blocks.

Errors in pricing or specifications may occur. We reserve the right to correct any such errors.

Web Pricing Policy

In the event that a product price is displayed incorrectly on our website due to typographical, technical, or other error, Faller’s Furniture reserves the right to refuse to sell the product at the incorrect price.

Service Policy Guarantee

Some of Faller’s manufacturers offer limited warranties on their products. In all cases, however, any furniture sold by Faller’s is warrantied by Faller’s to be free from defects in workmanship and material for a period of one year from receipt of merchandise. Should new merchandise need minor repair or adjustment or prove defective in workmanship or material within one year from date of delivery, Faller’s will provide professional repair service to the original purchaser, in our scheduled delivery area without charge. Faller’s one-year limited warranty is our way of reassuring you that we will take care of you. There are a few exceptions; (a.) merchandise that has been subject to misuse, abuse, negligence, accidents, fire, or other acts of God, (b.) merchandise with defect or damage directly caused by an unauthorized repair and/or the use of unauthorized replacement parts or service performed by unauthorized personnel, (c.) wearability or colorfastness of fabrics or covers, (d.) merchandise marked and sold as “Clearance” or “As-Is”.

After one year’s time, if the merchandise is in need of repair Faller’s may, as a courtesy, inspect the merchandise. Faller’s may recommend an appropriate outside repair service to further assist the customer. If parts are required to repair the merchandise, Faller’s will attempt to contact the manufacturer and order the parts, if available, on a charge basis if not covered under limited warranties. All service claims must be called into our Service Department. The customer must have sales receipt to process any inquiry.

Delivery Policy

  1. There is a $25 redelivery charge if you are not at home to receive delivery on the scheduled date, unless you notify Faller’s at least 48 hours in advance.
  2. Measure the room space, stairways, hallways and doorway openings to be sure the furniture will fit. If you’re within our normal delivery area, and you’re unsure about fit and need professional advice, call 814-223-4600. Faller’s will be pleased to send a representative out to your home to measure your space in advance of delivery. Faller’s is unable to hoist furniture.
  3. Please be sure the walkways and the areas receiving the furniture are free from all obstructions. (Especially snow and ice in winter.)
  4. Our drivers are not permitted to detach and re-attach wires and connections of your electronics. Please have all of your electronics detached before delivery of your new Home Entertainment or Home Office furniture.
  5. Faller’s Delivery Department will call you the day before delivery to confirm the date and 4 hour time frame for your delivery. At that time, please inform Faller’s of the name and phone number of the person who will be receiving the delivery.
  6. When delivered, inspect your merchandise and be sure to sign the slip stating that you’re satisfied with your delivery.
  7. Faller’s prefers that your purchase is paid in full or approved for finance before delivery.
  8. Please save your sales receipt for all future reference.

Pick-up Policy

At Faller’s pick-ups are acceptable, however, there will be no pick-ups allowed at our Clarion Showroom unless the merchandise is purchased from the showroom floor and can be picked up within three (3) business days. If merchandise is being picked up at our Clarion Showroom within three (3) days, the customer must bring at least two (2) capable people to load the merchandise.

For all other merchandise being picked up, the location for pick-up is our warehouse which is located in Fryburg; if necessary directions will be provided. Once your merchandise arrives in our warehouse our office staff will contact you. A two day notice before pick-up is required. The customer must bring at least two (2) capable people to load the merchandise. Hours of pick-up are Monday-Friday 10:00-5:00; Saturday 10:00-5:00; Sunday 11:00-4:00.

We cannot be held liable for merchandise secured to rooftops or placed in open vehicles. If an item needs to be returned it must be returned by the customer in the original condition and original packaging and will be inspected by a Faller employee. Picked up merchandise may require customer assembly.

Furniture Protection

Optional fabric and leather protection are available at an additional charge for many of our products. A specific charge for this protection must be included on your receipt as proof of purchase.

Refund Policy

All refunds by check, credit card, or Synchrony Bank card are issued by our accounting department. Check refunds may take up to seven (7) business days to issue. Refunds made on a bank card, credit card, or Synchrony Bank card will be credited to the account used at the time of purchase. There are no cash refunds. All returns are subject to a 20% restocking fee. Please see our Satisfaction Guarantee Return Policy for more information.

Faller’s Furniture Free Layaway

Faller’s offers a free layaway program for up to six months from date of purchase*. The payment schedule is as follows:

  1. 20% down at time of purchase
  2. Balance due is divided evenly by the number of months selected (up to six months).

The customer is responsible for making monthly payments. If a payment is missed, the customer will be notified of a missed month’s payment at the end of the month. If two (2) consecutive payments are missed the order will be canceled, and all deposits will be forfeited.

Faller’s Furniture reserves the right to require full payment before a special order is ordered. Keep in mind some manufacturers lead time may take up to 12 weeks, so there may be an additional wait time for layaways after payment in full. We are not responsible for delay in manufacturing and/or delivery.

*Discontinued, clearance, floor sample, and as-is merchandise is NOT eligible for cancellation.

Financing

At Faller’s Furniture, financing is provided through Synchrony Bank, on approval, with a minimum purchase of $500.00. We are notified of financing eligibility, in most cases, immediately. A minimum deposit of, at least, 20% is required.

Our standard financing term for approved applicants is six (6) or twelve (12) months; occasionally we offer special financing with extended terms. Once you have established a Faller’s account, you may use it for future Faller’s purchases up to your approved credit limit.